- At Woken Systems Inc., we deliver innovative IT solutions tailored to your business. Ready to future-proof your organization?
Turn your call center into an intelligent, 24/7 support hub. Our AI routes calls, triages intent, surfaces answers from your systems, and escalates complex cases to live agents— so no call is missed and customers get help fast.
Natural‑language IVR understands intent and sends callers to the right queue, agent, or self‑serve flow.
NLU IVRSkills‑based RoutingPriority QueuesAgents get real‑time summaries, suggested replies, and knowledge suggestions pulled from your systems.
Agent AssistKnowledge AIAuto‑SummariesRoutine tasks (balance checks, FAQs, reminders) run automatically; complex issues escalate with full context.
Self‑ServeTicketingWarm HandoffsVoice, SMS, and web chat with consistent workflows and unified history.
Connect your knowledge base and CRM so answers are accurate and instant.
Live dashboards for queue health, sentiment, and first‑contact resolution.
Auto‑recording, redaction, and QA scoring with searchable transcripts.
Forecasting, scheduling, and AI summaries that reduce handle time.
Connect to CRMs, ticketing, and (for healthcare) EHR/eFax systems.
When calls affect care, speed and accuracy matter. Our healthcare mode adds HIPAA‑ready workflows and EHR context.
Collect demographics, insurance, and reason for visit before the agent joins.
EHR HooksEligibilityBook, reschedule, and send automated SMS/email reminders to reduce no‑shows.
Calendar SyncTwo‑Way SMSCoverage checks, statements, and warm handoffs to specialists when needed.
AR WorklistseFaxPHI access is role‑based and logged. Transcripts can be redacted and archived per policy.
Month‑to‑month or annual. Scale by concurrent agents and channels—no setup fees.
Map call flows, FAQs, queues, hours, escalation rules, and integrations.
Configure AI IVR, knowledge sources, agent assist, and ticketing/CRM links.
Live test, train agents, go‑live—then iterate with weekly optimization.
Pair your call center with our AI Remote IT Service Plan for unified monitoring, ticketing, and security across your whole organization.
See a live demo and get a tailored rollout plan for your business.
Request DemoAt Woken Systems Inc., we deliver innovative IT solutions tailored to your business. Ready to future-proof your organization?
At Woken Systems Inc., we deliver innovative IT solutions tailored to your business. Ready to future-proof your organization?
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